SERVICE
Frequently Asked Questions
Technical Issue
For slurries containing solid particles, which type of intermediate bearing and bottom bearing is more durable?
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Technical Issue
Which agitator type is suitable for materials of different viscosities, such as paste-like materials and low-viscosity liquids?
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Technical Issue
Is balance testing mandatory for agitators? Can it be omitted for low-power equipment?
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Technical Issue
If the material viscosity or solid content changes suddenly during production, can the selected agitation equipment still be used, or does it need replacement?
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Technical Issue
How often should wear parts (e.g., bearings, seals) be replaced, and what is the associated cost?
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Technical Issue
Consistent dead zones and poor mixing after agitation – could this be an equipment issue? How is it resolved?
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Technical Issue
What are the likely causes of abnormal noise or vibration during operation, and can we perform preliminary checks?
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Technical Issue
Can agitation equipment be customized for high-temperature (e.g., 300°C) or high-pressure (e.g., 10 MPa) applications?
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Technical Issue
Is agitation equipment energy-intensive? Are there ways to reduce operating energy consumption?
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Sales Issue
What is your annual production capacity for mixing equipment? What is the standard lead time from order to delivery?
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Sales Issue
Do you provide retrofitting services for non-Greatwall mixing equipment?
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Sales Issue
Do you have the capability to perform water simulation testing for complete mixing systems?
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Sales Issue
Can I remotely witness the Factory Acceptance Test (FAT) via live video? What test reports are provided with the mixing equipment upon delivery?
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Sales Issue
What certifications have your products obtained?
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After-sales Issue
How to properly operate the mixer to avoid common failures?
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After-sales Issue
What are the daily maintenance and regular inspection items for the mixer?
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After-sales Issue
What should be done when abnormal noise or vibration occurs?
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After-sales Issue
How to obtain prompt technical support when the mixer fails?
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After-sales Issue
What are the common troubleshooting and repair methods?
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After-sales Issue
Does the repair service include on-site support or remote assistance?
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After-sales Issue
What is the warranty period, and what does the warranty cover?
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After-sales Issue
What is the response time for after-sales service, and how can the service team be contacted?
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After-sales Issue
How to address performance degradation during mixer operation?
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After-sales

The MixUniX After-Sales Support Team brings together experienced mixing technology specialists and senior engineers with deep technical expertise and extensive hands-on experience. We provide end-to-end service solutions to support your operations—from equipment installation and commissioning to ongoing maintenance and spare parts support.


Tailored to your specific operating requirements, we offer guidance for installation and commissioning, along with practical training for operators and maintenance personnel. 


For critical wear components such as mechanical seals and bearings, MixUniX maintains dedicated supply channels to ensure fast parts availability—helping minimize downtime and keep your mixing processes running smoothly. 

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